BRITAIN’S biggest online pharmacy has been criticised for a marketing campaign that has left patients “confused” over their repeat prescriptions.
But the National Pharmacy Association (NPA) claims to have received dozens of complaints from patients who did not realise that signing up to the Leeds-based internet chemist would mean they could no longer get repeat prescriptions from their local pharmacy.
Joseph Sinclair, a managing director from Edgware, north London, said he signed up to P2U after seeing an advertisement in 2015.
He said: “At first I thought it was fantastic. They reminded me when my medicines needed to be reordered and the medicines came through the letter box. Suddenly the medicines stopped coming.
“Even to this day, P2U still keeps sending me all sorts of messages, saying they’d love to serve my requirements, although I’ve told them to stop.
“I’m obviously on their marketing database.”